Shipping and Dispatch Policy

UK Mainland

For UK Mainland shipping, we use Royal Mail except for large and/or heavy orders. In this case we will select an appropriate courier.

Standard Shipping: Orders which select standard shipping will be posted via Royal Mail 2nd Class post, this is not a tracked service and we will not be able to offer tracking information once your order is fulfilled.

For large/heavy orders, we will use the Economy service of the selected courier, and tracking may be available depending on the courier selected. You will be notified of any tracking numbers once your order is fulfilled, via your chosen method of notification (e-mail and/or text message).

Express Shipping: Small (less than 100g) items will be sent Royal Mail 1st Class. This is not a tracked service and we will not able to offer tracking information once your order is fulfilled. For items in excess of 100g but still within Royal Mail's ability to transport, we will use Royal Mail 1st Class Signed For. You will be notified of any tracking numbers once your order is fulfilled, via your chosen method of notification (e-mail and/or text message).

For large/heavy orders, we will use the Express service of the selected courier, and tracking may be available depending on the courier selected. You will be notified of any tracking numbers once your order is fulfilled, via your chosen method of notification (e-mail and/or text message).

International

For International Orders, we use Royal Mail except for large and/or heavy orders. In this case we will select an appropriate courier.

Standard Shipping: Orders which select standard shipping will be posted via Royal Mail International Economy post, this is not a tracked service and we will not be able to offer tracking information once your order is fulfilled. For delivery times, please refer to the Royal Mail International Country Sending Guide page.

https://www.royalmail.com/sending/international/country-guides

For large/heavy orders, we will use the Economy service of the selected courier, and tracking may be available depending on the courier selected. You will be notified of any tracking numbers once your order is fulfilled, via your chosen method of notification (e-mail and/or text message).

Express Shipping: For order which select Express shipping, we will use Royal Mail International Express. You will be notified of any tracking numbers once your order is fulfilled, via your chosen method of notification (e-mail and/or text message).

For large/heavy orders, we will use the Express service of the selected courier, and tracking may be available depending on the courier selected. You will be notified of any tracking numbers once your order is fulfilled, via your chosen method of notification (e-mail and/or text message).

Dispatch Times

We usually dispatch twice per week, on a Wednesday and Saturday. Please note that up!grade haus is a small business; we do not have couriers collecting orders on a daily basis, instead we have to take all orders to the local sorting office for dispatch. We will endeavour to dispatch your orders as soon as possible, but at times we may be awaiting a restock of items which may delay the dispatch time of your order. In this event, if the restock means your order will miss more than one dispatch slot, we will upgrade your order to Express shipping free of charge. If your order already selected and paid for Express shipping, we will refund your shipping fee. In any of these circumstances we will contact you in advance of dispatch to inform you of this, and advise either the upgrade or refund of your shipping.

All orders ship complete; if any items are out of stock or special order, the entire order will be dispatched at the point when all items are available.

Please note: some products are not stocked and are made to order. In this event it is stated on the product description page, and a lead-time to dispatch is stated.

Duties and Taxes for International Orders

Please be aware of any import Duty and Taxes your country may impose on imported goods from the United Kingdom. up!grade haus pricing does not include any pre-paid duties or import taxes, and we cannot be held responsible for any additional charges levied by your country's Customs system. This now includes all customers within the European Union since the United Kingdom transitioned out of the EU commencing 1st January 2021.