Shipping and Despatch Policy

UK Mainland

For UK Mainland shipping, we use Royal Mail except for large and/or heavy orders. In this case we will select an appropriate courier.

Standard Shipping: Orders which select standard shipping will be posted via Royal Mail 48 Tracked post. For large and/or heavy orders, we will use the Next Day service of our selected courier. In either case, your tracking number will be available in your shipping confirmation e-mail.

International

For International Orders, we use Royal Mail except for large and/or heavy orders. In this case we will select an appropriate courier.

Standard Shipping: Orders which select standard shipping will be posted via Royal Mail International Tracked post. For delivery times, please refer to the Royal Mail International Country Sending Guide page.

https://www.royalmail.com/sending/international/country-guides

For large and/or heavy orders, we will use the Economy service of our selected courier. In either case, your tracking number will be available in your shipping confirmation e-mail.

Despatch Times

We will endeavour to despatch your orders as soon as possible, but at times we may be awaiting a restock of items which may delay the despatch time of your order. In this event, if the restock means your order will be delayed more than 5 working days, we will upgrade your order to an Express service free-of-charge.

 

All orders ship complete; if any items are out of stock or special order, the entire order will be despatched at the point when all items are available.

Please note: some products are not stocked and are made to order. In this event it is stated on the product description page, and a lead-time to despatch is stated.

Duties and Taxes for International Orders

Please be aware of any import Duty and Taxes your country may impose on imported goods from the United Kingdom. up!grade haus pricing does not include any pre-paid duties or import taxes, and we cannot be held responsible for any additional charges levied by your country's Customs system. This now includes all customers within the European Union since the United Kingdom transitioned out of the EU commencing 1st January 2021.